- Customer Service
Amber Artisan customer service goal is simple: We are committed to providing our customers with total satisfaction. Every time. Guaranteed.
Here's the way we do business:
If you email us, a real person will answer your email.
If we don't know the answer to your question, we will find the answer for you.
We are a small "Mom and Pop" store.
We want all our customers to become our friends.
Please feel free to drop us a line to share your thoughts on the site. All comments and suggestions are welcomed at firstname.lastname@example.org
If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 30 days after your receive it. Shipping and handling fees cannot be refunded. We cannot be responsible for items which are lost in shipment when being returned.
All requests will be processed after our Returns Department carefully inspects and verifies the condition of the item. Returns take approximately 15 business days to process once the item is received.
In order to make a return, you must first contact us at email@example.com to get a Return Authorization Number. You must include this number on your return shipping label.
Merchandise should be carefully packed and shipped via traceable means in order to verify receipt and be eligible for refund. We advise you to insure the items before shipping as we are not responsible for any loss or damage during return shipping. You are also responsible for any return charges.
Regular shipping charges apply to all exchanges.
SHIPPING & HANDLING
All Shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 48 hours may be applied. All orders placed after 3:00 pm will be processed the next business day. We post all orders usually within one business day of placing order. We do not ship on weekends and holidays. If you place an order on Friday afternoon, item will be shipped on Monday.
We ship worldwide. All orders are shipped via Lithuanian Post as registered mail from our Amber Artisans Studio located in the Baltic amber homeland of Lithuania. Shipping and handling cost is $ 5.95.
Please make sure item is sent to a location where someone will be available to collect mail and sign for it during business hours. All our parcels requires signature. If no one will be available at you premises notification with details how to collect mail will be left.
Delivery time from Lithuania usually takes about 14-24 business days. ( this information is provided by carrier). Transit time may vary, particularly during peak periods.
International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take.
The health information contained in www.amberartisan.com is provided for informational and educational purposes only. Amber Artisans cannot guarantee the effectiveness of Baltic Amber or gemstones in the treatment of any specific conditions. We do not claim that any or all of the believed healing properties will work for everyone.
Any information provided is general information only and should not be used as medical advice for self-diagnosis. For all your health concerns, please consult an appropriately licensed healthcare practitioner.
As the purchaser, you accept that you are solely responsible for your safety and well being and responsible for the safety and well being of those individuals in your care while using our products. Please use your knowledge and discretion in order to choose items that will be suitable for the child in question.
Furthermore, we (Amber artisans) assume no responsibility if any harm should come to the child due to misuse of our products. Amber artisans or any other parties involved in creating, producing, manufacturing or services provided on this site shall not be liable for any direct or indirect, consequential, incidental, punitive, special or otherwise damages arising out of access or use of this site and its products.
Contact us anytime at firstname.lastname@example.org