Frequently asked questions - Customer Service
How do I know my transaction will be safe?
Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.
What happens after I’ve placed my order?
You will receive an order confirmation and your order will be shipped within 24 hours.
Wtat payment opthions are avalable ?
PayPal- We can accept most major credit cards, from almost any currency, via our PayPal, and you do not need to have a PayPal account to use this method. This is the option selected by default. This option allows you to use your credit card to pay via PayPal's payment processor. Just follow the on-screen instructions or contact us if you are not sure of anything.
What if I am dissatisfied with my purchace?
All the amber jewelry is guaranteed. If you are unhappy, you are free to return the purchase for an exchange within 30 days.
How are products delivered to me?
Your items will come right to your door! Or, if you want something shipped to another address, we can do that, too. All our parcels requires signature. If no one will be available at you premises notification with details how to collect mail will be left.
Can we direct ship to a friend or a family member?
Sure! We can ship anywhere in the world for a flat cost. Just leave a message and the right delivery address at checkout and this will be applied. Invoices can be discrete and we can even leave a gift message.
How can I contact Amber Artisan?
You can e-mail us at firstname.lastname@example.org and we will respond as quickly as passible.