Frequently Asked Questions
Is Your E-Commerce Website Secure And Is My Personal Data Safe?
Yes, your personal data is safe. Our store is hosted on BigCommerce Inc. They provide us with the secure online e-commerce platform that allows us to sell our products and services to you. They store your data on a secure server behind a firewall.
We will never use your email address for our own or anyone else's marketing purpose, unless you request us to. We know how annoying it can be to have your mailbox full of unsolicited emails. Your information is personal to you, we respect that and we keep it that way.
Does Amber Artisans Share The Information It Gathers With Others?
We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address to our shipping carrier, such as Postal Services. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.
What If I Don't Have a PayPal Account?!
Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.
All prices displayed on this site are in United States Dollars (US$).
Do Your Prices Include Taxes?
Yes, all prices listed include taxes.
Do I Need To Set Up An Account To Place An Order?
No, you do not need to set up an account to place an order.
Do You Ship Internationally?
Yes, we ship worldwide.
How Are Products Delivered To Me?
Your items will come right to your door! Or, if you want something shipped to another address, we can do that, too. We ship worldwide by International Registered Airmail. Delivery time is approximately 7-18 business days depending on destination country. In most cases delivery take approximately 8-16 days, however we reserve up to 24 business days for delivery. All our parcels requires signature. If no one will be available at you premises notification with details how to collect mail will be left.
Can I Track My Order?
Once your order has been dispatched, you will receive a tracking number for you to track your parcel via email.
What If I Am Dissatisfied With My Purchase?
If you are unhappy, you are free to return the purchase for an exchange or refund.
How Do I Return Or Exchange My Order?
You can return goods you have ordered at any time and for whatever reason within 7 days upon receipt for a full refund. You are required to notify us at the first instance of your intention to return your order by email to firstname.lastname@example.org
Your Amber Jewelry should be unworn, in the same condition that you received it and securely placed in its original packaging. The cost of returning goods shall be paid by you. Please see our Returns Policy for full details.
Is Your Amber Jewelry Made Of Authentic Baltic Amber?
Why Does My Amber Jewelry Look Different Than The Picture On The Website?
Baltic Amber we use in our jewelry are natural and come from the Earth. As the Earth evolves and changes, so does Baltic Amber. Due to this, the size, color and pattern (striations, mixing of colors, etc.) of the beads will vary from piece to piece.
How Can You Tell If Baltic Amber Is Real Or Fake?
There are a number of complex methods to determine fake from natural Baltic Amber. Genuine Baltic Amber is not a stone, rock or gem, it is a Fossilized Tree Resin that was formed over 45 million years ago, so it is naturally light weight and warms up with the body’s temperature. Learn more How to Identify Genuine Baltic Amber from Imitations or Fakes.
What Determines The Value Of Amber Jewelry?
Baltic Amber's value generally depends on the size of the nugget, purity, clarity and rarity. Please learn more Amber Jewelry Information and Advice.
Caring for Amber Jewelry
Amber is quite soft and somewhat fragile, so it requires gentle treatment. Avoid cleaning Amber Jewelry with abrasive jewelry cleaners or wearing it while being highly active. Avoid spraying Amber Jewelry with hairspray or perfume, and apply these products sparingly where Amber could come into contact with them. As with other Amber Jewelry, keep necklaces in their own compartment or wrap them in a cloth to prevent damage from harder jewelry as it rubs against the delicate Amber. Learn more how to Care For Amber Jewelry.
So welcome, and thanks for visiting us. If you have any questions or suggestions, we would love to hear from you, so please contact us.